Rider Guide
Everything you need to ride with confidence. Accessibility is built into every page of this site, not filed away in a separate section.
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How to Ride
Find your stop, board at the front, pay with Umo or cash, and signal for your stop.
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Plan a Trip
Enter where you are and where you're going. Results use the official GTFS feed.
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Accessibility
Every bus has a ramp or lift, priority seating and mobility-device securement.
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Bikes on Buses
All buses carry two or three bikes on a front-mounted rack at no extra charge.
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Riding With Children
Strollers must be folded. Youth 18 and under ride free on Local and Regional service.
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Safety & Security
Operators are trained in de-escalation. Report concerns to Customer Service.
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Wi-Fi
Free onboard Wi-Fi is available on Regional and Express coaches.
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Holiday Service
Reduced or no service on major holidays. Check alerts before you travel.
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Winter Travel
Snow routes are published to alerts, route pages and myStop simultaneously.
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Travel Training
Free one-on-one training to build confidence riding fixed-route service.
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Lost & Found
Items are held at the Downtown Transit Center for 30 days.
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Customer Service
503-588-2877 · Oregon Relay 711 · Monday through Friday.
Accessibility on board
- Boarding ramps and lifts
- Every fixed-route vehicle is equipped with a ramp or lift and kneeling suspension.
- Priority seating
- Front seating is reserved for older adults and riders with disabilities.
- Mobility-device securement
- Operators will secure mobility devices on request at no charge.
- Stop announcements
- Major stops and transfer points are announced audibly and shown visually onboard.
- Reduced fare
- Honored Citizen and disability reduced fares are available with an approved ID.
- Reasonable modifications
- Request a modification to policy by phone, email or in writing at any time.
- ADA grievance procedure
- Complaints are investigated and answered in writing within 30 days.
Accessibility Commitment
Cherriots is committed to providing fully accessible fixed-route bus service and accessible communication. If you have a disability-related accommodation request, contact us by phone or submit a written request at Customer Service.
- Ramps and lifts on every bus
- Priority seating for older adults & riders with disabilities
- Mobility device securement
- Audio & visual stop announcements
- Reduced fares for qualified riders
- Reasonable modifications available
- ADA grievance response within 30 days
- Travel training available free of charge